Assistant Project Worker

Southampton Homelessness Services

Salary £14,654 per annum, Scale point 10


Permanent contract

To apply for this role, please send us a copy of your CV together with a covering letter demonstrating how you meet the requirements of the Role Profile below.

We are looking to recruit an Assistant Project Worker in the Southampton Homelessness Services, which provides a wide range of support to people with histories of homelessness, substance and alcohol problems, mental health problems and other complex needs.

You will assist the Project Workers with providing day to day support to the clients, assist with the delivery of activities and the Lifeskills Programme in the hostel and help with the day to day management of the health and safety of the building.

You will need some experience and knowledge of the needs of vulnerable people with histories of homelessness, severe alcohol/substance dependency and mental health problems would be helpful but is not essential as training will be provided, but you will need to demonstrate that you meet the Society’s Competency Framework for the role.  Please see the Role Profile attached.

You will need to be prepared to be flexible with your working hours to meet the needs of the Service.

Please contact  Paul or Jane on 023 8022 3479 for an informal chat


Area of Work:

You will work in the Society of St James’ (SSJ) homelessness accommodation helping to provide lifeskills and housing related support to individuals with complex needs through structured support planning and keywork.

Client Outcomes:

  • Improved daily living skills
  • Improved engagement with support and treatment services
  • Improved self-esteem and confidence
  • Improved long-term health
  • Better engagement with meaningful occupation opportunities

Specific Duties:

Support Planning and Keywork
1.  Assist with completing needs and risk assessments for new clients to ensure that all risks associated with the client are identified correctly and to ensure that their needs can be met safely within the service

2.  Promote the concept of recovery to clients emphasising the importance of healthy lifestyle choices and personal responsibility for their own long-term health outcomes.

3.  Liaise with other agencies, both statutory and voluntary, when required to ensure that clients receive effective support.

4.  Assist Project Workers to help clients access meaningful activity, including leisure activities, volunteering, training and employment.

5.  Assist in the delivery of Lifeskills sessions including budgeting, cooking, housing and tenancy processes and any other lifeskills identified in support plans that will support clients to achieve and sustain independence.


Accommodation and Housing Management
1.  Support Project Workers to book new clients into the accommodation and help them to understand the terms and conditions of their Licence or Tenancy Agreement, including their rights and responsibilities under their Agreement.

2.  Ensure that all clients understand their obligation with respect to the payment of their accommodation charge.

3.  Ensure that all maintenance and repair needs and requests for replacement of furniture and furnishings are reported following the correct procedure.

4.  Support with the organising and delivery of regular house meetings and other client consultation events encourage client participation in service development.


Finance and Administration
1.  Account for and record all incoming monies, including rent and petty cash, in accordance with the Society’s Financial Procedures.

2.  Adhere to the Handling Client Monies Policy when a client receives individual support with managing their own money.

3.  Ensure all relevant client information is uploaded to the appropriate IT system and is regularly updated.

4.  Maintain client files and records to the standard required.


Health and Safety

1.  Ensure that all clients understand their responsibility for maintaining the hygiene and cleanliness of their own personal space as well as communal areas.

2.  Participate as required in all regular health and safety checks and procedures.

3.  Ensure that all accidents and incidents are reported following the correct procedures.

4.  Ensure that all safeguarding concerns relating to clients are reported following the correct procedures.

5.  Adhere to the Society’s Health & Safety Policy and follow all additional policies and procedures relating to health and safety contained within the Health and Safety Management System, with specific regard to your responsibility under the Health and Safety at Work Act 1974 that requires you to be responsible for your own health and safety at work as well as that of those around you (colleagues, clients, visitors etc.).


Additional Requirements:
1.  Attend all staff meetings, supervision meetings and other meetings as directed by your Line Manager.

2.  Attend all training courses as directed by your Line Manager.

3.  Adhere to all of the Society’s Policies and Procedures when undertaking any work for and on behalf of the Society.

4.  Willingness to work flexibly in order to meet the needs of the service.

5.  Undertake any other duties that reasonably fall within the scope of the job role as and when required to ensure the safe and smooth running of the Service.


Experience, Knowledge and Ability – the successful candidate must demonstrate the following:  
Experience of working with people with histories of homelessness, mental health problems and substance misuse
Experience of dealing with challenging and dangerous behaviour
Knowledge and understanding of mental health issues and the effects of substance and alcohol use on mental health  
Knowledge and understanding of equality and diversity, with respect to staff and clients  
Knowledge and understanding of health and safety issues relating to working in a supported housing environment  
Knowledge of safeguarding and protection procedures and protocols for vulnerable adults  
Knowledge of lone working procedures and staying safe at work  
Ability to listen, consult and communicate effectively with clients
Literacy and IT skills sufficient to demonstrate ability to write letters, emails, reports and comprehensive support plans
Ability to motivate clients and encourage them to seek meaningful occupation and to live more independently  
Ability to deal with difficult and challenging behaviour calmly and effectively I
Competencies – Assistant Project Worker:
1.  Good time management skills and the ability to prioritise work as part of a team.

2.  Confidence and ability in using IT systems and email.

3.  Compassionate approach to dealing with individuals with complex needs and challenging behaviour.

4.  Able to maintain professional boundaries at all times and demonstrate self-awareness.

5.  Able to use own initiative to respond to emergencies and other unexpected situations.

6.  Able to communicate in all ways effectively with clients and colleagues.

Closing Date:  5pm – Thursday 8
th February 2018  

Interview Date: Tuesday 20th February 2018